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Automation Strategies for the Contact Center

Automation is coming to the contact center! Rapid advancements in AI mean sophisticated software tools can improve your business in many ways. New KPIs offer next-level insights into operations. Real-time agent assist helps agents understand customers’ emotions. Chatbots and call-backs create rewarding self-service experiences for customers.  

Which tools are right for you? Download our tip sheet and discover three automation strategies to lock-in easy wins and future-proof your contact center.  

Fonolo-Automation-Strategies-Tipsheet LP

Inside, you'll find:

  • The top 5 KPIs improved by automation   
  • Technical tips to ensure you acquire the right software solution 
  • A breakdown of which tools enhance CX, agent experience and operations 
  • And much more! 


What Our Clients Say

Allison Garretson

We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.

Allison Garretson
SVP, Operations & Customer Engagement | The General
Virag Solanki_01

At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.

Virag Solanki
Leader, Reliance Teleservices | Reliance Home Comfort
Bill MacBride

We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

Bill MacBride
SVP, Customer Care Operations | Nutrisystem

With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.

Mark Edelman
V.P. Digital Member Services | Stanford Federal Credit Union

The Number One Name in Call-Back Solutions

Improve the Customer Experience

Create a better experience and increase customer loyalty by eliminating hold time.

Reduce Spikes in Call Volume

Improve contact center productivity and reduce the need to hire additional resources.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates.