Fonolo Call-Back Solutions for Avaya Contact Centers
Fonolo’s new partnership with Avaya has made adding call-back technology easier than ever. Your call center can eliminate hold time, improve the customer experience, reduce cost-per call, and lower abandon rates with just one solution!
In this 30 minute webinar, you will learn how Fonolo works with Avaya Aura equipment, the benefits of adding call-backs, and the differences between Fonolo and Avaya Callback Assist.
We talk about:
- Benefits of a call-back solution
- Positioning Callback Assist relative to In-Call Rescue
- Compatibility with Avaya platforms
- Advantages of the cloud-based approach
- Plus so much more!
Who should watch:
- VP’s & Directors of Customer Service
- VP’s & Directors of Contact Centers
- VP’s & Directors of Web/Social Media
Watch the webinar now:
TRUSTED BY WORLD CLASS BRANDS
The Number One Name in Call-Back Solutions
Improve the Customer Experience
Create a better experience and increase customer loyalty by eliminating hold time.
Reduce Spikes in Call Volume
Improve contact center productivity and reduce the need to hire additional resources.
Lower Abandon Rates
Reduce complaints and build trust with your customers by decreasing Abandonment Rates.
Discover our Fonolo Portal
Gain meaningful, real-time call center insights and intelligent reporting with our Fonolo Portal.
What Our Clients Say
Serving the best in retail, finance, healthcare, and more, we help brands leverage call centers to drive millions of dollars in revenue, boost sales, cut costs, and win customers for life.
Virag SolankiLeader, Reliance Teleservices, Reliance Home Comfort
"During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue. We look forward to our continued partnership with Fonolo."
Bill MacBrideSVP, Customer Care Operations, Nutrisystem
"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and the bottom line!"
Ricardo MeijaCP, Centralized Services, First Service Credit Union
"A call-back service is a must-have. People deserve a call-back option so they can continue on with their lives."
Laura ReinholdDirector, Member Service Contact Center, Credit Union of Colorado
"Fonolo’s commitment to setting us up for success is amazing! Their team truly cares and acts as a quality business partner."