Chat vs. Messaging: A Customer Service Battle
This year we will see a dramatic showdown between chat and messaging, and the winner will influence how customer service is delivered for decades to come.
Whether your company has already made a bet on chat or messaging, or if you are still weighing your options, this webinar will be a unique opportunity to hear the pros and cons of each.
We talk about:
- Chat vs. Messaging
- The Rapid Adoption of Messaging
- The Best Option for the Mobile Future
- How this Fits in a Multi-Channel Contact Center
Who should watch:
- VPs & Directors of Contact Centers
- VPs & Directors of Customer Experience
- VPs & Directors of Customer Service
- VP’s & Directors of Web/Social Media
Watch the webinar now:
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What Our Clients Say
Serving the best in retail, finance, healthcare, and more, we help brands leverage call centers to drive millions of dollars in revenue, boost sales, cut costs, and win customers for life.
Virag SolankiLeader, Reliance Teleservices, Reliance Home Comfort
"During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue. We look forward to our continued partnership with Fonolo."
Bill MacBrideSVP, Customer Care Operations, Nutrisystem
"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and the bottom line!"
Ricardo MeijaCP, Centralized Services, First Service Credit Union
"A call-back service is a must-have. People deserve a call-back option so they can continue on with their lives."
Laura ReinholdDirector, Member Service Contact Center, Credit Union of Colorado
"Fonolo’s commitment to setting us up for success is amazing! Their team truly cares and acts as a quality business partner."