Contact Center Trends 2020: A New Age for Customer Experience
Over 80% of customers say the experience a company provides, especially via its contact center, is as important as its products.
In this year's report, we give you insight into six trends that will dramatically affect the success of your contact center in 2020.
- Texting is Back
- Cloud-Based Contact Centers
- AI is Here to Stay
- Time is of the Essence
- And more!