The Executive Guide to Improving 6 Contact Center Metrics

Measuring and improving contact center metrics can be a pain point for executives. Your contact center operates in a stressful environment where good quality metrics lead to a higher standard of customer service.

Download our free guide to help you improve 6 key contact center metrics.

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What’s Inside:

  • Customer Satisfaction
  • Service Level
  • First Call Resolution
  • Average Handle Time
  • Plus so Much More!
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What Our Clients Say

Allison Garretson

We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.

Allison Garretson
SVP, Operations & Customer Engagement | The General
Virag Solanki_01

At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.

Virag Solanki
Leader, Reliance Teleservices, Reliance Home Comfort
Bill MacBride

We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

Bill MacBride
SVP, Customer Care Operations

The Number One Name in Call-Back Solutions

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Improve the Customer Experience

Create a better experience and increase customer loyalty by eliminating hold time.

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Reduce Spikes in Call Volume

Improve contact center productivity and reduce the need to hire additional resources.

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Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates.