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Ultimate Guide to
SLAs that Work

Contact centers tend to obsess over their SLAs, and for good reason. Service level agreements dictate how resources are spent and how success is measured. 80/20 is a typical SLA, but is it right for you? Not necessarily.

Which SLAs will produce the best results in your contact center? Download our tip sheet to discover five steps to better SLAs and learn how to set service levels that make sense for your operation 

Ultimate Guide to SLAs that Work-LP Feature

Inside, you'll find:

  • 5 steps to better SLAs.  
  • The impact of AI, automation and omnichannel.  
  • How call-backs can help on every channel 
  • And much more! 
Ultimate Guide to SLAs that Work-Inside Spread


What Our Clients Say

Allison Garretson

We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.

Allison Garretson
SVP, Operations & Customer Engagement | The General
Virag Solanki_01

At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.

Virag Solanki
Leader, Reliance Teleservices | Reliance Home Comfort
Bill MacBride

We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”

Bill MacBride
SVP, Customer Care Operations | Nutrisystem

With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.

Mark Edelman
V.P. Digital Member Services | Stanford Federal Credit Union

The Number One Name in Call-Back Solutions

Improve the Customer Experience

Create a better experience and increase customer loyalty by eliminating hold time.

Reduce Spikes in Call Volume

Improve contact center productivity and reduce the need to hire additional resources.

Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates.