In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.
We talk about:
Who should watch:
Jamie Jenkins, VP of Information Technology, Ascend FCU
Jamie is responsible for organizing, planning, directing, and controlling all of the electronic functions, including providing a technology platform for the member service center.
Shai Berger, Co-Founder and CEO, Fonolo
As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.
Moderator: Amy Vigil
National Credit Union Call Center Conference
Create a better experience and increase customer loyalty by eliminating hold time.
Improve contact center productivity and reduce the need to hire additional resources.
Reduce complaints and build trust with your customers by decreasing Abandonment Rates.
Gain meaningful, real-time call center insights and intelligent reporting with our Fonolo Portal.
Serving the best in retail, finance, healthcare, and more, we help brands leverage call centers to drive millions of dollars in revenue, boost sales, cut costs, and win customers for life.
"During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue. We look forward to our continued partnership with Fonolo."
"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and the bottom line!"
"A call-back service is a must-have. People deserve a call-back option so they can continue on with their lives."
"Fonolo’s commitment to setting us up for success is amazing! Their team truly cares and acts as a quality business partner."