How Call-Backs Can Save Your Call Center

In this one-hour webinar you’ll learn how Ascend Federal Credit Union reduced abandon rates by 50% and seized the opportunity to improve member satisfaction using one simple solution.

We talk about:

  • How to Reduce Abandonment Rates
  • Managing Spikes in Call Volume
  • Improving Member Satisfaction
  • Plus so Much More!

Who should watch:

  • VPs & Directors of Contact Centers
  • VPs & Directors of Customer Experience
  • VPs & Directors of Customer Service
  • VPs & Directors of Web/Social Media

 

Speakers:
Jamie Jenkins, VP of Information Technology, Ascend FCU

Jamie is responsible for organizing, planning, directing, and controlling all of the electronic functions, including providing a technology platform for the member service center.

Shai Berger, Co-Founder and CEO, Fonolo

As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

 

Moderator: Amy Vigil

Executive Director
National Credit Union Call Center Conference

 

Watch the webinar now:

TRUSTED BY WORLD CLASS BRANDS

The Number One Name in Call-Back Solutions

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Improve
the Customer Experience

Create a better experience and increase customer loyalty by eliminating hold time.

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Reduce Spikes in
Call Volume

Improve contact center productivity and reduce the need to hire additional resources.

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Lower Abandon Rates

Reduce complaints and build trust with your customers by decreasing Abandonment Rates.

Fonolo-Portal

Discover our Fonolo Portal

Gain meaningful, real-time call center insights and intelligent reporting with our Fonolo Portal.

What Our Clients Say

Serving the best in retail, finance, healthcare, and more, we help brands leverage call centers to drive millions of dollars in revenue, boost sales, cut costs, and win customers for life.

 

Virag Solanki

Virag Solanki
Leader, Reliance Teleservices, Reliance Home Comfort

"During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue. We look forward to our continued partnership with Fonolo."

Bill MacBride

Bill MacBride
SVP, Customer Care Operations, Nutrisystem

"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and the bottom line!"

Ricardo Mejia

Ricardo Meija
CP, Centralized Services, First Service Credit Union

"A call-back service is a must-have. People deserve a call-back option so they can continue on with their lives."

Laura Reinhold

Laura Reinhold
Director, Member Service Contact Center, Credit Union of Colorado

"Fonolo’s commitment to setting us up for success is amazing! Their team truly cares and acts as a quality business partner."