As businesses scramble to get their chatbots talking – and typing – some questions are bubbling to the surface. Is a chatbot any different than an IVR? With their simple questions and narrow funnels that don’t always lead you to an answer or an agent, some chatbots don’t feel all that revolutionary. Most of us want to know this: In an era of heavy demand on customer service workers, how can you get the most out of your chatbot?
We’ll discuss all these questions and more in our upcoming 30-minute webinar with Shai Berger, CEO of Fonolo, and Jeremy Watkin, Director of Customer Experience and Support at NumberBarn.
We talk about:
Who should watch:
Shai Berger
Co-Founder and CEO
Fonolo
Jeremy Watkin
Director of CX and Support NumberBarn
We wanted to offer our customers the convenience of a call-back without consuming time actively waiting in a call queue. We also wanted to mitigate our abandon rate on busy days. Fonolo’s simple implementation and subscription-based model encouraged us to move forward with this solution.
At Reliance, we continually strive to provide our customers with an optimum experience. During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call back rather than waiting in queue. We look forward to our continued partnership with Fonolo.
We decided to engage with Fonolo and utilize their call-back solution as another means for us to establish an effortless customer experience. The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and help the bottom line!”
With Fonolo’s call-back solution, we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale.
Create a better experience and increase customer loyalty by eliminating hold time.
Improve contact center productivity and reduce the need to hire additional resources.
Reduce complaints and build trust with your customers by decreasing Abandonment Rates.