This year was 'unprecedented' in every way. Every contact center has undergone radical change to survive.
We spoke to industry leaders and influencers around the world to figure out exactly how COVID-19 has transformed contact centers over the last 9 months.
Read the full report to discover:
Create a better experience and increase customer loyalty by eliminating hold time.
Improve contact center productivity and reduce the need to hire additional resources.
Reduce complaints and build trust with your customers by decreasing Abandonment Rates.
Gain meaningful, real-time call center insights and intelligent reporting with our Fonolo Portal.
Serving the best in retail, finance, healthcare, and more, we help brands leverage call centers to drive millions of dollars in revenue, boost sales, cut costs, and win customers for life.
"During times of high volumes, the Fonolo technology delivers another option for improved customer experience with the choice of a call-back rather than waiting in queue. We look forward to our continued partnership with Fonolo."
"The most rewarding aspect of utilizing Fonolo has been our customer’s reaction to the option; it’s been very positive. Happy customers help increase brand loyalty and the bottom line!"
"A call-back service is a must-have. People deserve a call-back option so they can continue on with their lives."
"Fonolo’s commitment to setting us up for success is amazing! Their team truly cares and acts as a quality business partner."